Refund policy

Last updated: date of publishing

Because every Popupps piece is made to order for you, our policy is different from a shop that keeps stock. We have tried to keep it short and fair.

Cancellations

You may cancel your order for a full refund within 24 hours of placing it, before production begins. After production has started, orders cannot be cancelled.

Returns

As pieces are made to your chosen finish and size, we do not accept returns for change of mind. Custom pieces (non-standard sizes or finishes) cannot be returned.

Damaged or defective pieces

If your piece arrives damaged, or has a manufacturing defect, tell us within 48 hours of delivery. Send your order number, photos and the unedited unboxing video to store email or WhatsApp +91 99309 21310.

Once we have reviewed it, we will repair or replace the piece at no cost to you. If a replacement is not possible, we will refund you in full.

What is not a defect

• The folds, dents and ripples of the Vikrit collection, which are part of the design and differ slightly from piece to piece.
• Small variations in colour between photographs, screens and the real finish.
• Wear from use, cleaning with abrasive products, or accidents after delivery.

How refunds are paid

Approved refunds go back to your original payment method within 7–10 working days. Your bank may take a few more days to show it.

Questions

WhatsApp us on +91 99309 21310 or write to store email.